| Please rate: |
| 1) Timeliness of technician? |
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| 2) Your satisfaction on the completed installation? |
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| 3) The technician's knowledge and ability to answer your questions? |
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| 4) The technician's explanation of our service and did he/she leave written information (welcome kit)? |
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| 5) How the technician left your home? (home left neat and clean?) |
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| 6) Your cable picture quality? |
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| 7) Your overall experience with our technician? |
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| Please rate: |
| 8) Timeliness of technician? |
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| 9) The satisfaction level on the resolution of your problem? |
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| 10) The technician's knowledge and ability to answer your questions? |
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| 11) How the technician left your home? (home left neat and clean?) |
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| 12) The technician's inspection of the wiring in the whole house and the verification of all working equipment? |
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| 13) The technician's explanation of our service and did they leave written information? |
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| 14) Your cable picture quality? |
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| 15) Your overall experience with our technician? |
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| Please rate: |
| 16) How the phone was answered - in a prompt manner? |
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| 17) The phone etiquette of the customer service representative: friendly, responsive? |
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| 18) The representative's knowledge of your problem and the ability to resolve your issues with one call? |
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| 19) Your understanding of your billing options? |
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| 20) Your awareness of the services offered by Advanced Cable Communications? |
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