To ensure that you and all of our valued customers continue to receive the very
best customer service, please take a moment to answer any or all questions below.

INSTALL/UPGRADE OF SERVICE

Please rate:
1) Timeliness of technician?
2) Your satisfaction on the completed installation?
3) The technician's knowledge and ability to answer your questions?
4) The technician's explanation of our service and did he/she leave written information (welcome kit)?
5) How the technician left your home? (home left neat and clean?)
6) Your cable picture quality?
7) Your overall experience with our technician?

SERVICE VISIT TO YOUR HOME

Please rate:
8) Timeliness of technician?
9) The satisfaction level on the resolution of your problem?
10) The technician's knowledge and ability to answer your questions?
11) How the technician left your home? (home left neat and clean?)
12) The technician's inspection of the wiring in the whole house and the verification of all working equipment?
13) The technician's explanation of our service and did they leave written information?
14) Your cable picture quality?
15) Your overall experience with our technician?

SERVICE OVER THE PHONE

Please rate:
16) How the phone was answered - in a prompt manner?
17) The phone etiquette of the customer service representative: friendly, responsive?
18) The representative's knowledge of your problem and the ability to resolve your issues with one call?
19) Your understanding of your billing options?
20) Your awareness of the services offered by Advanced Cable Communications?

Would you like to be contacted regarding any of the following services?

Please complete:
21) Digital Cable
22) Internet
23) Phone
24) HDTV
25) DVR
26) Spanish Language Programming
27) What additional channels would you like to watch on Advanced Cable Communications? Please list.

Customer Comments

Please complete:
28) Overall Rating
29) Please give us your feedback about your experience with us.

Please complete:
30) Name
31) Address
32) Contact Phone
33) Email