Rate Adjustment Notification

Dear Valued Coral Springs Customer,

We are committed to constantly improving the products and customer service that we offer. As such we are making substantial investments into network reliability, speeds, customer services and advanced video products. In order to bring you the best services and support we are increasing our network investment by over 100% and we are increasing our customer support staff. These investments will result in improvements in service reliability and support.

Additionally, in early 2017 we will launch highly requested new products including 1 gigabit internet speeds and TiVo’s award winning multi-room DVR, which allows users to record six shows at one time, store 1,000 shows and watch them in any room of their home. Both TiVo and 1 gigabit internet services will be available in early 2017.

In order to bring you the video programming and other services that you enjoy, we must adjust rates to cover increased programming and operational costs. Expenses, especially programming, are growing at such a high rate that we must pass on a portion of the increased costs to customers. As an example, over the last two years the price that Advanced Cable pays programmers for local TV stations has gone up over 50%. Furthermore, the cost of sports programming has grown rapidly as networks continue to sign multi-billion dollar deals for sports rights for the NFL, NBA, College Football, the Olympics and so much more. To help cover the rapidly rising costs for local TV stations and sports programming, Advanced Cable is presenting these cost increases to customers as a new Broadcast TV Fee and the existing Sports Programming Fee on your bill. This way you can see where cost increases are applied for local TV networks and sports programming.

Below is a table which shows the price adjustments for services offered by Advanced Cable. These prices will be effective November 1, 2016 and will be reflected in your next bill.

ServiceCurrent Monthly PriceNew Monthly Price as of 11/1/2016
Broadcast TV Fee     $3.50
Sports Programming Fee$2.45$4.45
Limited Basic Service$27.00$28.00
Expanded Basic Service$45.25$46.25
HBO/Cinemax Combo$26.95$28.95
Showtime Movie Pack$16.95$17.95
Digital Plus Service$14.95$16.95
Sports Plus Pack Service$7.95$8.95
D3 Cable Modem$4.00$7.95
Cable Modem/Router Combo$7.95$9.95


All prices exclude applicable taxes and fees. If you receive services under a bulk or similar agreement, rate adjustments may not apply and rates may vary.

If you have any questions about these rate changes, please contact us at 954-757-0419.

Sincerely,

Joe Canavan
Chief Operating Officer

Rate Adjustment Notification

Dear Valued Weston Customer,

We are committed to constantly improving the products and customer service that we offer. As such we are making substantial investments into network reliability, speeds, customer services and advanced video products. In order to bring you the best services and support we are increasing our network investment by over 100% and we are increasing our customer support staff. These investments will result in improvements in service reliability and support.

Additionally, in early 2017 we will launch highly requested new products including 1 gigabit internet speeds and TiVo’s award winning multi-room DVR, which allows users to record six shows at one time, store 1,000 shows and watch them in any room of their home. Both TiVo and 1 gigabit internet services will be available in early 2017.

In order to bring you the video programming and other services that you enjoy, we must adjust rates to cover increased programming and operational costs. Expenses, especially programming, are growing at such a high rate that we must pass on a portion of the increased costs to customers. As an example, over the last two years the price that Advanced Cable pays programmers for local TV stations has gone up over 50%. Furthermore, the cost of sports programming has grown rapidly as networks continue to sign multi-billion dollar deals for sports rights for the NFL, NBA, College Football, the Olympics and so much more. To help cover the rapidly rising costs for local TV stations and sports programming, Advanced Cable is presenting these cost increases to customers through the existing Broadcast TV Fee and Sports Programming Fee on your bill. This way you can see where cost increases are applied for local TV networks and sports programming.

Below is a table which shows the price adjustments for services offered by Advanced Cable. These prices will be effective December 1, 2016 and will be reflected in your next bill.

ServiceCurrent Monthly PriceNew Monthly Price as of 12/1/2016
Broadcast TV Fee$2.95$3.50
Sports Programming Fee$2.45$4.45
New - Limited Basic Service$28.00
Expanded Basic Service (includes Limited Basic)$69.30$71.80
HBO/Cinemax Combo$26.95$28.95
Showtime Movie Pack$16.95$17.95
Digital Plus Service$14.95$16.95
Sports Plus Pack Service$7.95$8.95
D3 Cable Modem$4.00$7.95
Cable Modem/Router Combo$7.95$9.95


All prices exclude applicable taxes and fees. If you receive services under a bulk or similar agreement, rate adjustments may not apply and rates may vary.

If you have any questions about these rate changes, please contact us at 954-757-0419.

Sincerely,

Joe Canavan
Chief Operating Officer


Rate Increase FAQs

Q. Why are rates increasing?

A. TV networks continue to demand major increases in the costs we pay them to carry their networks. We negotiate to keep costs as low as possible and will continue to do so.


Q. What is the Broadcast TV Fee?

A. Programming costs and retransmission fees from local broadcast TV stations such as NBC, ABC, CBS, Fox and others comprise the largest cost in our business. These fees have gone up by over 50% in the last two years. We absorb most of the cost increases, but we must pass on some of the increases as part of our Broadcast TV Fee.


Q. What is the Sports Programming Fee?

A. The Sports Programming Fee reflects only a portion of the rapidly escalating charges demanded by the owners of sports related stations and networks. This monthly fee helps Advanced Cable recover some of the rising cost of delivering collegiate and professional sports programming to our customers. The fee is assessed to customers who have subscribed to programming packages that include sports programming.


Q. I don’t watch sports channels. Why must I pay the Sports Programming fee?

A. Whether or not you watch sports, sporting events are not limited to sports networks like ESPN, MLB Network, NFL Network or other sports centric channels there are sporting events on most of the popular networks like ABC, NBC, CBS, Fox, USA Network, TNT & TBS.


Q. Do I have to pay the Sports Programming Fee if I have Limited Basic only?

A. No. If you subscribe to Limited Basic only and no other video tiers the Sports Programming Fee will not be assessed to your monthly bill.


Q. Why can’t I choose channels and just pay for the channels I want?

A. We would love to let you pick your channels, unfortunately 5 multi-billion dollar companies control over 90% of the TV networks. These network groups do not allow us to offer their channels a la carte. To force change we need congressional action, we invite you to reach out to your local congressman and tell them that you want the right to choose your networks.