Advanced Cable Communications: Careers

Customer Service Professional

Advanced Cable Communications has 3 Customer Care Professional positions available. Each position reports to a Customer
Service Lead. This is an entry-level position in the call center, responsible for performing a variety of customer service and
sales duties. The applicant must be able to work any shift, weekends and holidays. Shifts are 8am-5pm or 1pm -10pm.
Answers customer phone calls, sells services and cover full range of services in a prompt and professional manner. This
candidate must have good interpersonal skills to interface with customers and subordinates.

Job Responsibilities:

· Demonstrates courtesy and patience in customer relations.

· Provides prompt resolution of customer inquiry by providing appropriate billing, service, programming or maintenance
information. Obtains necessary information for resolution of transactions.

· Sells new services to new customers, retains existing services, and attempts to upgrade existing customers. Explains
marketing programs and promotions.

· Responds to routine customer work/service order inquires and requests.

· Troubleshoots routine problems with installation, billing, service upgrades/downgrades, and disconnects.

· Punctual, regular, and consistent attendance.

· Perform all other assigned duties.

Minimum Requirements:

· High School Diploma or equivalent

· Call center experience

· Bi-lingual preferred (English/Spanish), but not required

· Ability to read, write and speak English language to communicate with employees, customers, suppliers, in person, on the
phone, and by written communication in a clear, straight-forward, and professional manner

· Must be capable of multi-tasking with strong focus on customer satisfaction

· Knowledge and understanding of mass communications technology, such as cable television, high speed internet, cellular
telephone and/or wire line telephony a definite plus