FREQUENTLY ASKED QUESTIONS

  1. How do I set up my DTA and program my DTA remote control?


1. How do I contact Advanced Cable Communications?
   Click Here for Contact Information.

2. Where are you located?

Coral Springs Office
12409 NW 35th Street
Coral Springs, FL 33065
954-753-0100
(Go west on Sample Road and take your last right before the Sawgrass Expressway
into the Coral Springs
Corporate Park on 124th Street. Follow to the end and Advanced Cable Communications is across the street)


Weston Office
1274 Weston Road.
Weston FL 33326
954-753-0100
(Behind Indian Trace Plaza, Southeast end of center.)

3. What are your hours?

Coral Springs Lobby Hours Monday - Friday 8:30am - 7:00pm

Saturday 8:30am - 12:30pm
Weston Lobby Hours Monday - Friday 8:30am - 6:00pm
Saturday 9:00am - 12:00pm
Call Center Hours 7 Days a Week 24 Hours a Day


 4. How soon can I get my cable connected?
     Usually within one day.

5.  How long must I wait for the installer the day of installation?
     Your time is valuable! That's why we set up appointment windows.

6.  What if I forget the date of my installation?
     Feel free to contact our office anytime you have a question.

7.  If I miss the installer, what should I do?
     Call our office and we will reschedule your appointment for a more convenient time.

8.  Do you have a program guide?
     Digital Cable provides you with an interactive on screen program guide.

  • Tune to Channel 21 to view our 24-hour Electronic Program Guide; a continuously scrolling list of what is on each of our channels.
  • Use this web site to hyperlink to the TV Guide Listings, and search the channel listings right to the minute.

9. Do I need a converter box to get cable?
    That depends on the services you subscribe to. Please speak to a customer care representative for more information.

10. How do I order Pay Per View?
     Go to your TV Guide Main Menu, click on Pay Per View (PPV), make your feature       selection, then follow screen prompts to place your order.

11. Is there a charge for extra outlets?
     No! There is absolutely NO MONTHLY CHARGE for standard basic cable on extra outlets. They are free with your cable
     service! There is a one time installation charge per outlet.

12. What should I do if I experience technical problems with my cable?
     Please refer to our online troubleshooting guide. Contact our office 24 hours a day at (954) 753-0100.

13. How much does technical/repair service cost?
    Repair costs may vary if applicable.

14. What should I do if I have a question about Closed Captioning?
    Submit any complaints regarding issues with Closed Captioning via one of the following options:
  • Send in written form to: Advanced Cable Communications Closed Captioning Help 12409 NW 35th Street Coral Springs, FL 33065
  • Send an email to CC_help@advancedcable.net
  • Send a fax to 954-753-9866
  • Call 954-752-7244 Ext. 221

15. How do I program my DTA remote control?

 

 

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